• Remove swab from package and proceed with swabbing.
• Place the swab in the vial and break off at indentation. DO NOT swish, swab and throw away. Please keep the swab in the vial to ensure accurate testing.
• Affix appropriate barcode label and verify patient information.
• Place the vial in the prepared biohazard bag and place it in the provided cooler.
• If barcode label not available, please complete a test requisition form.
• Please review information for spelling and identity accuracy.

For Shipping

• Pack the provided cooler with the provided ice packs.
• Complete ‘Date Collected’ form.
• Affix the provided FedEx priority overnight shipping label on the box.
• Affix the UN3373 biohazard shipping label (if not already done).
• Arrange for a FedEx Pick up/Drop off the box at a local FedEx location (must be able to take hazardous goods, prefer scheduling a pickup to your site)  
• DO NOT use third party FedEx locations, such as 7/11, Walgreens, etc.

For Courier Pickups*

• Call Lifescan 847-663-8300 press 1, you will receive a confirmation number
• Provide time ready and location of cooler 
•  Pack the provided cooler with the provided ice packs.
• Complete ‘Date Collected’ form.
• Affix the provided FedEx priority overnight shipping label on the box.
• Affix the UN3373 biohazard shipping label (if not already done).

*Where available

You may order supplies by:

• Contacting your account representative directly.
• Email LifeScan at: supplies@lifescanlab.com 

This email is directed to our shipping dept. Please copy your account manager on ALL emails so they can follow-up on orders placed and allow 48-72 hours for receipt. If urgent need, please call Lifescan at 847-663-8300 press 1, or contact your Account Manager

We supply flocked swabs, which can be used for Anterior Nares or Nasopharyngeal.

If your facility provides our lab with a staff/resident roster, we will produce barcode labels for individuals so that you don’t need requisition forms. Labels help reduce potential errors and expedites results processing.

Last minute facility staff/resident/guest testing will require requisition forms, completed in full, to properly accommodate their testing needs. This can be completed on the Lifescan Lifepoint portal.   

Last name, first name, date of birth, SSN, gender, insurance/billing information.

Your account manager will be able to assist you with all Lifepoint concerns and will involve our IT team if needed.

If possible, yes. Lifescan provides coolers and cold packs for storage until pick-up. Samples are stable for one day at room temperature and 3 days refrigerated. Our lab can provide same day or next morning pick-up (after a late night collection) for sample stability.

In many locations, Lifescan has a network of couriers who are dispatched daily for scheduled pick-ups. Express shipments are also available.

Facility staff members can also deliver specimens to the lab. Please alert your account manager.

You’ll receive your results 24-48 hours after the samples arrive at the lab. Invalid samples require repeating range in 48-72 hours.

Resident results are electronically uploaded to Lifescan’s resulting portals & Patient Care Component.

Staff results are available through the Lifescan web portal using a unique sign-on for privacy purposes.

Integration must be granted by the facility in order for us to upload result to the Patient Care Component.

Lifescan is fully integrated with Point Click Care (PCC), and SNF resident results will upload to the patient chart automatically. Lifescan can also integrate with other EMR systems.

We will inform your point of contact at each facility. Please specify your point of contact and their telephone and email when scheduling a test date.

We require an after hours point of contact person as well. We document all positive case calls with date/time and person spoken to. In addition, we automatically report this to the applicable health department.

We will initially bill the resident’s insurance. For Medicare Part A billing, our team follows the contracted terms.

We will be billing the employee’s insurance. With the data collected, we can locate the insurance information for each employee and bill it appropriately.

Questions should be directed to your facility account representative. Additionally, we have a team assigned specifically for Covid-19 inquiries: covid@lifescanlab.com. A Lab Manager/Director is on call every week, after hours, and weekends.